We consider protection of your privacy to be of utmost importance and are committed to providing you with a service that meets your requirements in a way that safeguards your privacy. All information is collected and processed in accordance with the Data Protection Act 1998.
We do not store credit card details nor do we share financial details with any 3rd parties.
The only information we collect about you is the information that you supply to us through enquiry, forms and email. Your personal information will be treated as strictly confidential and will never be passed on to any other businesses. Personal information will only be collected for the purposes of:
– Processing any orders that you have made.
– Sending you information about products/services.
– Answering any general queries you have.
– Providing you with the best possible service.
We request information from clients on our order forms. Clients have to provide contact information (such as name and delivery address) and financial information (such as credit card number and expiry date). This information is used for billing purposes and to fulfil customer orders. If we have trouble processing an order, this contact information is used to get in touch with the client.
When our order form asks clients to enter sensitive information such as their credit card number, that information is encrypted and is protected with the best encryption software in the industry – SSL. While on our order form page, the page where you enter your credit card details, the lock icon on the bottom of your web browser becomes locked, as opposed to unlocked, which will be the case on the other pages of our website.
Session cookies. Cookies are pieces of data created when you visit a website. The cookies our site uses are ‘session cookies’, which store your preferences while you move around the site. (eg the items you choose to place in your shopping basket). You can set your computer not to accept cookies if you so wish. This will not in any way affect your ability to access the information on the site, but will prevent you placing an order, or the website remembering the contents of your shopping bag should you choose to return at a time in the future.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All information you supply when ordering is completely secure. We use the most advanced encryption technology to protect you from unauthorised use of the information you supply.
You can obtain further information about data protection laws by visiting the Information Commissioner’s website at www.dataprotection.gov.uk
If you have any queries please telephone us on the number on our contact page.
We retain these details for up to 400 days (one year's guarantee plus one month) in case any issues arise with your order. After this period has elapsed, your details will be erased from our system. You can request that this happens at any time by sending an email to email@example.com together with your order reference number.
If you have registered with us, you can also request to have details removed at any time by sending a request to firstname.lastname@example.org or by clicking the Unsubscribe button on any communication we send.