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Return & Refund Policy

Thanks for shopping at Rennie Mackintosh Jewellery.

Please read this page fully.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 45 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

We will not refund a product if it doesn’t meet these conditions

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment.

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Items on sale can be refunded. Customers can only ask for a refund as we do not make exchanges.

Customers can simply send us the product for a refund and do not need to contact us first.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

 

Contact Us

If you have any questions on how to return your item to us, contact us at cairn.online@gmail.com.

 

Products should be sent with a copy of your receipt, your name and address and your request for a refund to:

Cairn
Suite 985, 228 Ayr Rd
Newton Mearns,
Glasgow G77 6UY
Scotland